Does ElevenLabs train on your data?
ElevenLabs · AI voice / audio · official site ↗
Depends on your planZDR / DPA on enterpriseOpt-out available
Does ElevenLabs train its models on your data?
It depends — ElevenLabs trains on consumer/free-tier data by default but excludes business, enterprise and API tiers.
By default ElevenLabs may process your Personal Data and Voice Data to research, develop, train and improve its AI models; any account can self-serve opt out via the 'Data use' menu, and Enterprise customers can use Zero Retention Mode where request/response data is deleted immediately.
Can you opt out?
Any user can opt out of ElevenLabs using their Personal Data/Content for training at any time via the 'Data use' menu in the 'Terms and Privacy' section of their account. The opt-out only applies to data provided after the opt-out is submitted. Third-party LLM providers are contractually barred from training on customer content regardless of plan.
Zero retention / DPA
Zero Retention Mode (ZRM) is an Enterprise feature: for API products send enable_logging=false (Text to Speech, TTS websocket, Voice Changer, Speech to Text), or enable per-agent in ElevenAgents Privacy settings; most request/response data is deleted immediately on completion. Access may be restricted for high-risk use cases. A DPA is available for business customers. DPA ↗
What the listicles get wrong
Verified verbatim from the live Privacy Policy (effective 2026-05-20): default training of Personal/Voice Data with a self-serve 'Data use' opt-out. ZRM is gated to higher API tiers/Enterprise and may be denied for high-risk use; verify it covers your exact product path.
Verdict by plan tier
Free / Starter / Creator / Pro (self-serve)Trains unless you opt outBy default Personal Data and Voice Data may be used to train and improve models; opt out anytime via the 'Data use' menu. Training data is disassociated from identity.
Enterprise (Zero Retention Mode)No trainingElevenLabs does not train on Enterprise customer data beyond providing the service; ZRM deletes request/response data immediately and is covered by a DPA.
Is ElevenLabs HIPAA compliant? Does it sign a BAA?
BAA on enterprise tiersPHI only on covered tier
HIPAA Business Associate Agreement
BAA on enterprise tiers
ElevenLabs executes a BAA only for Enterprise subscriptions, which must run a HIPAA-compliant configuration with Zero Retention Mode enabled; customers contact Sales to sign the BAA before handling PHI.
Can you put PHI in ElevenLabs?
PHI is permitted only on an ElevenLabs Enterprise plan with a signed BAA and Zero Retention Mode engaged.
https://elevenlabs.io/docs/conversational-ai/legal/hipaa
https://elevenlabs.io/enterprise
Get notified when this changes
We track ElevenLabs's data-training and retention policy. Leave your email and we'll send one note if it changes.
Frequently asked questions
Does ElevenLabs train its AI models on my data?
It depends — ElevenLabs trains on consumer/free-tier data by default but excludes business, enterprise and API tiers. By default ElevenLabs may process your Personal Data and Voice Data to research, develop, train and improve its AI models; any account can self-serve opt out via the 'Data use' menu, and Enterprise customers can use Zero Retention Mode where request/response data is deleted immediately.
Can I opt out of ElevenLabs training on my data?
Any user can opt out of ElevenLabs using their Personal Data/Content for training at any time via the 'Data use' menu in the 'Terms and Privacy' section of their account. The opt-out only applies to data provided after the opt-out is submitted. Third-party LLM providers are contractually barred from training on customer content regardless of plan.
Does ElevenLabs offer zero data retention (ZDR) or a DPA?
Zero Retention Mode (ZRM) is an Enterprise feature: for API products send enable_logging=false (Text to Speech, TTS websocket, Voice Changer, Speech to Text), or enable per-agent in ElevenAgents Privacy settings; most request/response data is deleted immediately on completion. Access may be restricted for high-risk use cases. A DPA is available for business customers.
Is ElevenLabs safe to use with confidential or proprietary data?
It depends on your plan tier. Free / Starter / Creator / Pro (self-serve): By default Personal Data and Voice Data may be used to train and improve models; opt out anytime via the 'Data use' menu. Training data is disassociated from identity. Enterprise (Zero Retention Mode): ElevenLabs does not train on Enterprise customer data beyond providing the service; ZRM deletes request/response data immediately and is covered by a DPA. Always confirm current terms with ElevenLabs before sending confidential data — this is cited public information, not legal advice.
Is ElevenLabs HIPAA compliant? Does it sign a BAA?
BAA on enterprise tiers. ElevenLabs executes a BAA only for Enterprise subscriptions, which must run a HIPAA-compliant configuration with Zero Retention Mode enabled; customers contact Sales to sign the BAA before handling PHI. Confirm a current BAA directly with ElevenLabs before sending PHI — this is cited public information, not legal or compliance advice.
Can I put PHI (protected health information) in ElevenLabs?
PHI only on covered tier. PHI is permitted only on an ElevenLabs Enterprise plan with a signed BAA and Zero Retention Mode engaged.
Sources
https://elevenlabs.io/privacy-policy
https://elevenlabs.io/docs/developers/resources/zero-retention-mode
https://elevenlabs.io/dpa
This page is cited public information, not legal or compliance advice. Whether ElevenLabs trains on your data, and any zero-retention or DPA option, can depend on your specific plan, region and contract. Always confirm current terms with ElevenLabs before sending confidential or proprietary data.